We launched our new Complete Home Support service in Janurary 2014, and have already had many people register. For a fixed cost we will provide monitoring of your computer to check for problem as soon as they occur. We will then fix the problem remotely so you don't need to move the computer from where it is. A free annual service is also included to help prevent any problems from occuring in the first place.
Business IT Support without a fixed contract.
Many companies feel they cannot afford an IT support contract and try to deal with issues when they arise in order to save money. Other businesses do not like being tied down to contracts for a service that is only used as and when required. Paragon Consultants can offer hastle free, professional IT support without the expense of a contract. With this in mind we offer 2 options:
Unlimited Remote Assistance for all your IT requirements
Our help desk support is aimed at organisations that require a fast and friendly break-fix support contract.
Paragon Consultants' IT Help Desk provides unlimited remote support during office hours. Contacting our Service Desk couldn’t be easier – either call, email or for the fastest response use our helpdesk website.
If we can’t fix it remotely or you need support out of hours then, as a contract customer you will be entitled to preferential onsite, out of hours, and project rates so we can always be there when you need us.
Unlimited Comprehensive and Proactive Support - Remote and On-site
For total peace of mind, the Complete IT Support service provides proactive support by monitoring your workstations, servers, printers and other devices 24/7. Everything will be covered, so there are no extra bills.
Our team provide a comprehensive Support Desk solution that goes above and beyond the technical, delivering real time and proactive monitoring, monthly reporting, guaranteed and regular business visits. This is essential to keep your IT infrastructure running smoothly as your business needs change and develop.
Using our unique software we will monitor your systems 24/7, identifying problems before they become a service affecting issue. Contacting our Service Desk couldn’t be easier – either call, email or for the fastest response use our ticketing system via our Support Desk website – day or night. Site visits are included where faults cannot be resolved remotely.